1. Company Information
Q1.When Rollin Porcelain seted up?
Rollin Porcelain was seted up in 1987,at the first,our company name is Jiangxia Porcelain. In 2007,we add our registered capital up to 10 million and change our company name to be Rollin Porcelain.
Q2.Where’s Rollin Porcelain factory?How many square meter of the factory and showroom?
Rollin Porcelain factory is located in Chaozhou,our factory is about 21980 square meters,showroom is 520 square meters.We have a 1366 square meters showroom in Guangzhou as well. We are warmly welcome to your visit!
Q3.What’s your output very month?
Our output is 20-35 containers very month..
Q4.Which countries are your procelain sell well to?
Our porcelain now are sell well to Europe, USA,Asia,South America, etc. We are sincerely hope can cooperate with you to win more markets and to be your long term procelain ware supplier. We hope you to be our agent in your city!
2. Product Information
Q1.Which material of Rollin Porcelain,and what’s the quality?
Our main material is Yingjing porcelain and bone porcelain.Now these two materials are sale well. The quality is AB grade.If you need A grade products please contact with us,we also can supply.
Q2.Does Rollin Porcelain pass any test or get any certificate?
Our porcelain were pass SGS test and got certificate “High Quality China Supplier”issued by Canton Fair Import and Export Co.,Ltd in 2007.
Q3.What’s your MOQ?
For our existing products we don’t have MOQ,we just have MOQ for open mould products. For open mould porducts our MOQ usually is around 1000-5000pcs. Open mould products is included copy your original model or your patterns,make new size,make with your logo,etc. For more information please contact us.
Q4.Can Rollin Porcelain accept commodity inspection?
Yes,of cause.We would like to support you if you pay for the cost.
Q5.If the quality problems happened of Rollin Porcelain’s products,how to solve it?
Please do remember to take photoes for the problem products,and confirm the code number and quantity of the problem products,then send the pictures and quantity to us.We will compensate for you in your next order for you after confirmed is our quality problem.
3. Samples Information
Q1.Can Rollin Porcelain provide sample before place an order?
Yes,sure.We would like to send 1-2 free samples for you to check our quality or do some testing,but the freight should be pay by you.For more than 2 pcs samples,we need to charge for the samples’ cost.In addition,for customized products are required to pay the mould charge，this charge will be refund after your order is confirmed.
Q2.How much for sample charge and how long for the lead time?
For our existing items,1-2 pcs of samples are free.If more than 2pcs samples,you need to pay the samples’ cost,we will make a Proforma Invoice for you to show all the cost before you confirm the samples’ order.And normally need about 3-10days to prepare the samples. But for customized samples,you need to pay USD200-USD800 per shape or per pattern,that depends on the shape and the pattern you require.You could see your sample within about 15-25days.
Q1: Can Rollin Porcelain to produce goods according to our special requires?
Yes,of cause.We welcome customers’ specific designs,specifications,size and packaging requirement. You just need to send us pictures with all the detail size,we can open mould to produce.For some items we need your samples we will let you know.
Q2:Can Rollin Porcelain accept OEM or ODM?
Yes,sure.Rollin Porcelain produce goods with own brand and OEM or ODM as well.